Warranty Law

At ROYA, we take great pride in the quality, craftsmanship, and integrity of every product we offer. Each item is carefully produced and inspected to meet the highest standards of excellence. In the unlikely event that a product does not meet your expectations or arrives defective, you are entitled to the rights and protections granted under applicable European consumer warranty laws.

Under EU regulations, all consumers are entitled to a two-year legal warranty period starting from the date of delivery. During this period, ROYA guarantees that the goods you purchase will be free from material defects and conform to the description and quality standards presented at the time of sale. Should your product exhibit a defect within this timeframe, we will, at our discretion, repair or replace the item free of charge, or provide an appropriate refund if neither option is possible.

To initiate a warranty claim, please contact our customer care team at [Contact@roya-official.com] with your order number, proof of purchase, and a clear description or photo of the issue. We will review your request and guide you through the next steps. Please note that warranty coverage does not extend to damage resulting from improper use, mishandling, lack of care, or normal wear and tear. Products that have been altered or used contrary to the recommended guidelines are not covered by the warranty.

ROYA reserves the right to examine the returned product before approving a replacement or refund. In cases where no manufacturing defect is found, the customer may be responsible for the cost of return shipping. Our priority is to ensure that every customer receives products that reflect our commitment to quality and refinement, and we approach all warranty matters with transparency, fairness, and respect.

Your satisfaction is central to our philosophy of modern luxury — refined, responsible, and built on trust. For any questions related to warranty coverage or product care, please reach out to us at [Contact@roya-official.com].